Into The Shadows Ltd

Terms and Conditions

  1. PRIVACY POLICY STATEMENT

    Into the Shadows Ltd will not store or share financial information with third parties.

  2. AGE RESTRICTIONS

    Into the Shadows Ltd events are open to persons over the age of 16 unless directed by the terms and conditions of the venue. Under these circumstances, events will be restricted to persons over the age of 18 only. Where an event is open to persons over the age of the 16, we must insist that all 16 and 17 year olds are accompanied by a responsible adult eg. family member or older friend.

  3. ACCESSIBILITY

    Some locations are not suitable for clients with disabilities or walking/balance conditions. Any one with a heart condition needs to be aware that on occasions guests can be startled when paranormal activity occurs, and this can cause on rare occasions result in panic and alarm.  This also means that our events are not suitable for pregnant persons or persons with any nervous disorder.

    At Into the Shadows Ltd we value all our guests and aim to make as many of our events as accessible as possible but unfortunately due to the conditions of some of the buildings this is not always feasible and we have to ensure that safety is paramount. If you would like any additional information regarding our locations please call us on 07909 610167.

  4. BOOKING/CANCELLATIONS

    By booking you agree that on entering premises for a paranormal event that this is done so at your own risk and should any harm come to yourself or any items of your possessions this is again at your own risk. Into the Shadows Ltd takes no responsibility for inability or deliberate acts to not follow health and safety guidelines delivered at the beginning of each event by Into the Shadows Ltd staff.​

    It is your responsibility at the time of booking to ensure that you are able to make the event date as the locations that are hired by Into the Shadows Ltd are paid in advance and these costs are owed even if you cannot make the event.

    By booking with Into the Shadows Ltd you agree to receive any emails, texts or phone calls related to your booking or the booked event you have made with us.

    A deposit option is available on most events.  The value of this deposit is non-refundable under any circumstances unless the event has been cancelled by Into the Shadows Ltd.

    If you pay to secure your place via our deposit option, the balance for your event will become due four weeks before the event date and you will receive an email with details on how to pay.  Please pay this balance at your earliest convenience to enable Into the Shadows to pay any monies due to the location.

    If the balance payment is not received within one week of the event date, we will attempt to make contact to issue a reminder.  If we do not hear from you or if the balance is not paid within 72 hours of the event, it will be assumed you are no longer able to attend.   If you arrive at the event without paying the balance, you will be required to make payment on-site before you will be allowed entry.  Refusal to make payment will result in you being refused entry to the event.

    CANCELLATIONS BY INTO THE SHADOWS LTD:-

    There are occasions when events are cancelled due to circumstances beyond the control of Into the Shadows Ltd.  If these events are cancelled then you will be given a full refund of monies paid for the said event. However, if the event is rescheduled we may set limitations on any refunds requested. We will endeavour to ensure that every client is made aware of a cancelled event as soon as possible.  Guests will be notified by email so please always check inbox/junk/spam folders for information.  We will also place notices on this website and on social media.  We will not refund any expenses incurred due to the cancellation of an event, this includes travel and hotel expenses. 

    Into the Shadows Ltd cannot be held responsible for areas that have been affected by forces of nature eg. flooding, snow, landslides, wind etc. resulting in you not being able to travel.  We cannot offer a refund or discount as the locations we hire will charge the same fee regardless of attendance.

    In the event of severe adverse weather conditions, Into the Shadows Ltd reserve the right to cancel an event. As much notice as possible will be given to guests prior to travelling to the event, however if the weather is such that any member of the Into the Shadows Ltd team is unable to reach the event, then we may be required to deem the event inaccessible and therefore cancelled.  This may happen as late as guests travelling en-route to the event.  We will endeavour to ensure that this is the last option taken and will always work towards the event going ahead as planned.

    CANCELLATIONS BY YOU:-

    When we book our locations for investigation, we are committed to paying for the location and your place(s) prior to the date of your ghost hunt.  If you decide to cancel your place or are unable to attend your selected ghost hunt then we are unable to offer you a refund. The reason being is that ITS are still paying for those places regardless of whether they are able to attend or not.  All deposits, balances and full payments are non-refundable.  

    Only under exceptional circumstances and at the Owner’s discretion, a credit note or a suitable transfer may be be offered.  We reiterate that this is under exceptional circumstances and we may request proof of your reason for cancellation. 

    Tickets are not permitted to be resold/transferred to a third party. This is to ensure that all attendees are fully aware of these Terms and Conditions of sale and that Into the Shadows Ltd are aware of all parties attending prior to an event. Into the Shadows Ltd reserve the right to refuse entry to anyone who has purchased tickets through unofficial sources.

  5. BEHAVIOUR POLICY

    Into the Shadows Ltd insists that guests will act in a responsible manner and respect the needs of others. You will not cause harm or injury to anyone or put yourself or anyone else in danger.  If during the course of an event anyone displays aggressive behaviour either towards other participants or to any member of the investigation team, then Into the Shadows Ltd reserves the right to ban such person(s) from taking further part and they will be required to leave the location immediately.

    You will respect the nature of the event and behave accordingly and you will respect the beliefs of other guests if they are different to your own.

    As the paranormal investigations will take place in historical buildings, guests are expected to treat the building, and the items within it, with respect.  Into the Shadows Ltd reserve the right to ask guests to leave the event if they are not being respectful to the building. Any damages that occur under these circumstances will be your responsibility to put right with the location managers.

    Into the Shadows Ltd supply an array of paranormal equipment for our guests to use. It is expected that all guests will treat the equipment with care and attention. If damage occurs due to misuse, you will be held responsible and you will be expected to cover the cost of a replacement.

    Into the Shadows Ltd have a strict zero tolerance to drugs and/or alcohol, if you are deemed to be under influence we reserve the right to refuse entry to the event.  In this event, the person will be asked to leave the location immediately and no refund will be made.

    There are strict laws on smoking indoors and Into the Shadows Ltd do not allow anyone to smoke or to bring any naked flames to the events. This includes candles and matches. We will arrange for a designated smoking area outside, this will be pointed out on the night.

    When Into the Shadows Ltd staff are delivering the health and safety briefing, guests are expected to observe and follow the information given.

    When leaving the event you will ensure that due to the lateness of the hour you will respect the needs of nearby residents by leaving quietly and quickly.

  6. EVENTS

    Your acceptance to these terms and conditions is deemed at the time of booking and in doing so Into the Shadows are indemnified against all legal liability in respect of claims or costs for any personal loss, damage to self or property, personal injury or death arising from your participation during the course of our paranormal investigations.  Into the Shadows Ltd carries Public Liability Insurance on all our events however we strongly advise that you have your own third-party public liability insurance should any personal loss, damage to self or property, personal injury or death occurs during the course of an event.

    Guests need to be dressed appropriately for the event and be wearing suitable footwear.  Warm clothing is also advised as temperatures tend to dip during the twilight hours, and this is particularly recommended for any outside events.

    Arrive for the event registration on time so that the event can begin promptly.  Guests who are late may not be permitted entry to the event.

    Guests are only permitted access to areas of the building as directed by Into the Shadows Ltd staff.  During these events, guests are expected to remain with Into the Shadows Ltd staff at all times.

    Into the Shadows Ltd will provide guests with access to paranormal equipment, we expect this equipment to be treated with care and returned at the end of the event.

    During group activities, Into the Shadows Ltd expect all guests to be respectful of each other, Into the Shadows Ltd staff and the venue.

    Into the Shadows Ltd are not responsible for any damage to personal belonging or for any injuries from our events.  You are in derelict, dark old buildings a lot of the time and therefore you must carry a torch with light pointing down when moving around the grounds, be vigilant and take reasonable care of yourself whilst on event.

    Into the Shadows Ltd do not take responsibility for any activity that occurs. Into the Shadows Ltd also do not take responsibility should no activity be experienced, unfortunately it is the nature of paranormal investigations.  We do guarantee however, that anything experienced is NOT manipulated or faked in any way by our team. 

    Into the Shadows Ltd encourages the use of own equipment as well as what is on offer from the team so feel free to bring your own kit along if you wish. Just please bear in mind that Into the Shadows Ltd cannot be held responsible for your own equipment.

    Event participants must take full responsibility for any personal equipment or clothing.  Into the Shadows Ltd takes no responsibility whatsoever for any loss or damage during the course of an event and cannot be held liable for any such incidence. This includes loss or injury during the course of any paranormal occurrence such as poltergeist activity.

    Photographs and videos and taken on the night by our team. If you do not wish to be included in any of the photographs, please inform us on the night.

    People attending events must make their own travel arrangements to and from locations and this includes any overnight accommodation should the need arise. Into the Shadows Ltd cannot be held liable for any payment regarding travel and/or accommodation.

    Health and safety guidance will be provided at the start of the event, guests must adhere to the guidance at all times as directed by Into the Shadows Ltd staff.  We reserve the right to ask guests to leave the event if they are not following health and safety guidelines.

    Please ensure that you do not drive tired and you take all consideration into how tired you may be after an event and use your own judgement as to whether it is safe to drive after event finishes.

  7. COPYRIGHTS

    The material contained on Into the Shadows including articles, website content, illustrations, artwork, graphics, logos, trademarks and any and all other components are protected by intellectual property laws. All locations and events page detail has been interpreted from information obtained from the websites of individual locations, as well as other paranormal sites and general internet search. Unless otherwise stated, Into the Shadows holds all copyrights for site material.

    Any display or printing of material other than for your sole, non-commercial use must be approved in written form by editors of Into the Shadows.

  8. AFFILIATE DISCLAIMER

    Some links from this website are affiliate links from which we may earn commissions for referring customers who go on to make a final purchase from the affiliate site. This is a very common and 100% legal practice and in no way affects your purchase or costs you any money. The prices given are true at the time of writing, offers may or may not still be active, and we reserve the right to remove any offers at any time.

    Please understand that the money we earn helps to offset the costs of maintaining and updating the information provided free of charge on this and other websites in our network.

    Any affiliate links on this website are based on our belief that the website they are linked to, its product and/or its services provide useful, relevant information or services, based on either our relationship or experiences with that website. However, we make no promises relating to the products and/or services that we promote.

    Before making any purchases from affiliated websites always ensure you do your own due diligence and never purchase anything that you cannot afford.