Into The Shadows Ltd

Terms and Conditions

Cancellations / Refunds

  1. It is your responsibility at the time of booking to ensure that you are able to make the event date as the locations that are hired by Into the Shadows Ltd are paid in advance and these costs are owed even if you cannot make the event.

  2. A deposit option is available on most events.  The value of this deposit is non-refundable under any circumstances. 

  3. If you pay to secure your place via our deposit option, the balance for your event will become due four weeks before the event date and you will receive an email with details on how to pay.  Please pay this balance at your earliest convenience to enable Into the Shadows Ltd to pay any monies due to the location.

  4. If the balance payment is not received within one week of the event date, we will attempt to make contact to issue a reminder.  If we do not hear from you or if the balance is not paid within 72 hours of the event, it will be assumed you are no longer able to attend.   If you arrive at the event without paying the balance, you will be required to make payment on-site before you will be allowed entry.  Refusal to make payment will result in you being refused entry to the event.

  5. Only under exceptional circumstances and at the Owner’s discretion, a balance only* refund or a suitable transfer may be be offered.  We reiterate that this is under exceptional circumstances and we may request proof of your reason for cancellation.  This does not apply if you have only paid the deposit due, as stated above, this is not refundable under any circumstances.

  6. If unforeseen circumstances prevail, Into the Shadows Ltd reserve the right to cancel an event and to notify all persons booked on the event. In this instance, a transfer will be offered to the re-arranged date or an alternative event will be offered.  A refund will only be offered if neither of the first two options are suitable.

    *Balance only means that Into the Shadows will retain £20 per person from each ticket booked representing the value of the deposit which secured your place onto the event.

Events

1. By booking with Into the Shadows Ltd you agree to receive any emails, texts or phone calls related to your booking or the booked event you have made with us.

2. Some events are now open to persons aged sixteen and over, however we do require that all 16/17 year olds are accompanied by a responsible adult eg. parent or other family member. We reserve the right to refuse entry to anyone who appears to be under the age of 18 and not accompanied by a responsible adult and to anyone who appears to be under the age of 16, unless photo proof of identity is provided i.e., Passport or Driving Licence.

3. These events are not recommended for persons of a nervous disposition, anyone with a known heart condition, anyone with severe disabilities or pregnant women.

4. It is recommended that people taking part in events:

  • take a torch

  • take a camera/video recorder

  • refrain from using strong fragrances as these could interfere with some paranormal activities

  • wear sensible clothing and footwear. Warm clothing is also advised as temperatures tend to dip during the twilight hours, and this is particularly recommended for any outside events. 

  • smoking is strictly prohibited inside any buildings

5. Event participants must take full responsibility for any personal equipment or clothing; Into the Shadows Ltd takes no responsibility whatsoever for any loss or damage during the course of an event and cannot be held liable for any such incidence. This includes loss or injury during the course of any paranormal occurrence such as poltergeist activity.

6. People attending events must make their own travel arrangements to and from locations and this includes any overnight accommodation should the need arise. Into the Shadows Ltd cannot be held liable for any payment regarding travel and/or accommodation.

7. Into the Shadows Ltd have a strict zero tolerance to drugs and/or alcohol, if you are deemed to be under influence we reserve the right to refuse entry the event. In this event, the person will be asked to leave the location immediately and no refund will be made.

8. If during the course of an event anyone displays aggressive behaviour either towards other participants or to any member of the investigation team, then Into the Shadows Ltd reserves the right to ban such person(s) from taking further part and they will be required to leave the location immediately.

9. Tickets are not permitted to be resold/transferred to a third party. This is to ensure that all attendees are fully aware of these Terms and Conditions of sale and that Into the Shadows Ltd are aware of all parties attending prior to an event. Into the Shadows Ltd reserve the right to refuse entry to anyone who has purchased tickets through unofficial sources.

10. Your acceptance to these terms and conditions is deemed at the time of booking and in doing so Into the Shadows are indemnified against all legal liability in respect of claims or costs for any personal loss, damage to self or property, personal injury or death arising from your participation during the course of our paranormal investigations. It is strongly advised that you have your own third-party public liability insurance.

11. Health and safety guidance will be provided at the start of the event, guests must adhere to the guidance at all times as directed by Into the Shadows Ltd staff.  We reserve the right to ask guests to leave the event if they are not following health and safety guidelines.

12. As the paranormal investigations will take place in historical buildings, guests are expected to treat the building, and the items within it, with respect.  Into the Shadows Ltd reserve the right to ask guests to leave the event if they are not being respectful to the building.

13. Please ensure that you do not drive tired and you take all consideration into how tired you may be after an event and use your own judgement as to whether it is safe to drive after event finishes.

14. By booking you agree that on entering premises for a paranormal event that this is done so at your own risk and should any harm come to yourself or any items of your possessions this is again at your own risk; Into the Shadows Ltd takes no responsibility for inability or deliberate acts to not follow health and safety guidelines delivered at the beginning of each event by Into the Shadows Ltd staff.

Guest Code of Conduct

Into the Shadows Ltd expect all guests to adhere to the following code of conduct, we reserve the right to ask guests to leave if they fail to adhere to the code of conduct:

  1. Consumption of alcohol/drugs before or during the event is not permitted, guests who are under the influence will not be permitted access to the venue.

  2. Guests need to be dressed appropriately for the event and be wearing suitable footwear.  Warm clothing is also advised as temperatures tend to dip during the twilight hours, and this is particularly recommended for any outside events.

  3. Arrive for the event registration on time so that the event can begin promptly.  Guests who are late may not be permitted entry to the event.

  4. When Into the Shadows Ltd staff are delivering the health and safety briefing, guests are expected to observe and follow the information given.

  5. Guests are only permitted access to areas of the building as directed by Into the Shadows Ltd staff. During these events, guests are expected to remain with Into the Shadows Ltd staff at all times.

  6. Into the Shadows Ltd will provide guests with access to paranormal equipment, we expect this equipment to be treated with care and returned at the end of the event.

  7. During group activities, Into the Shadows Ltd expect all guests to be respectful of each other, Into the Shadows Ltd staff and the venue.

  8. Into the Shadows Ltd are not responsible for any damage to personal belonging or for any injuries from our events. you are in derelict, dark old buildings a lot of the time and therefore you must carry a torch with light pointing down when moving around the grounds, be vigilant and take reasonable care of yourself whilst on event.

  9. Into the Shadows Ltd do not allow pregnant women on our events.  

  10. Into the Shadows Ltd cannot be held accountable for accidents caused by inappropriate footwear. Please come wearing appropriate, sturdy footwear

  11. Into the Shadows Ltd do not take responsibility for any activity that occurs. Into the Shadows Ltd also do not take responsibility should no activity be experienced, unfortunately it is the nature of paranormal investigations.  We do guarantee however, that anything experienced is NOT manipulated in any way by our team.  

Copyrights

The material contained on Into the Shadows including articles, website content, illustrations, artwork, graphics, logos, trademarks and any and all other components are protected by intellectual property laws. All hotels, places, and events pages have been interpreted from information obtained from the websites of individual hotels, as well as other paranormal sites and general internet search. Unless otherwise stated, Into the Shadows holds all copyrights for site material.

Any display or printing of material other than for your sole, non-commercial use must be approved in written form by editors of Into the Shadows.

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